Processing and Special Programs
The role of the Processing and Special Programs unit is to provide escalated guidance to students and families via our counseling team. This unit also manages aspects of financial aid such as reviewing taxes, appeals, and other special circumstances.
Carla Rutledge
Senior Assistant Director of Processing and Special Programs
Anh Vuong
Senior Counseling Supervisor
Scarlett Upshaw
Counseling Supervisor
Ruben Garcia
Senior Counselor
Christopher Fragoso
Senior Counselor
Jessica Maldonado
Counselor
Norma Toledo
Counselor
Zoey Zhen
Counselor
Elizabeth Barrios
Counselor
Kayla Hudson
Counselor
Customer Service
The role of the Customer Service unit is to provide excellent customer service to our students via our walk-in service counter, our phone lines, as well as electronically through the financial aid email system. This unit also reviews revisions to student accounts such as housing changes and budget add-on requests.
Jennifer Fernandez
Senior Assistant Director of Customer Service and Communications
Maria Sanchez, M.Ed.
Communications and Outreach Coordinator
Antonio Vega, FAAC®
Peer Advisor Program Supervisor
Christian Jordan
Outreach Specialist
Stephany De Leon Rosales
Advisor
Luis Gomez
Advisor
Victoria Morales
Advisor
Scholarships
The role of the Scholarships unit is to award in house scholarships and act as liaisons for special programs such as Jackie Robinson Foundation, Gates Millennium, TELECU, Alumni Scholarship, and National Merit.
Alejandra Ramirez
Scholarships Supervisor
Tamara Tsang
Scholarships Program & Database Manager
Verona Nelson
Scholarships Advisor
Natalie Melgoza
Scholarships Advisor
Compliance & Training
The role of the Compliance unit is to ensure that Financial Aid and Scholarships is operating in accordance to the guidelines set forth by university and federal policies. The compliance unit also reviews items such as student satisfactory academic progress, and withdrawals.
Nancy Garcia, MBA, FAAC®
Senior Assistant Director of Compliance & Training
Gustavo Alberto Sanchez, M.Ed.
Assistant Director of Training
Cynthia Mancilla
Lead Compliance Officer
Justin Ko
NCAA Compliance Officer
Andrea Renteria
Compliance Officer
Gary Sanati
Compliance Officer
Federal and State Programs
The role of the Federal and State Programs is to review and confirm student eligibility for each program including reconciliation for all awards with the California Student Aid Commission (CSAC) and federal Common Origination & Disbursement (COD). The unit also completes hiring paperwork and processes timesheets for UCLA's off-campus work-study student population.
Brianne Compton
Senior Assistant Director, State & Federal Programs and System Support
Sandra Machuca
Lead Federal & State Programs Officer
Uzziel Sanchez
Program Specialist
Sandra Sanchez
Program Specialist
Document Management
The role of Document Management is to collect and organize all paperwork submitted by students, and have these documents uploaded to the students account. UCLA has elected to use a “paperless” process when filing documents, and Document Management is responsible for the timely review and uploading of all documents.
Violet Banks
Document Management Coordinator
Fiscal Operations Unit
The role of the Fiscal Operations unit is to provide broad oversight of all federal, state, institutional, and private awards managed by the office. This includes financial aid disbursements to students, reconciliation of student aid programs along with year-end reporting to all agencies as it relates to financial aid.
Elizabeth Aguilera
Senior Fund Manager
Venét Jones
Fund Manager
Eileen Preciado
Fund Manager
Data and Systems Unit
The role of the Data and Systems unit is managing the technology, data, and processes that support financial aid operations. This unit ensures that financial aid systems (like student information systems and federal aid platforms) function efficiently and accurately.
Morgan Quijano
Director of Data and Systems
Aviral Sah
Assistant Director of Data and Systems
Joseph Cho
Business Systems Analyst
Kyle Catino
Business Systems Analyst
Management
The Management Team includes the Executive Director, Director, Associate Director, Assistant Directors, and our Office Manager. The Management Team is responsible for the oversight of the daily operations in Financial Aid and Scholarships.
Marvin Smith, FAAC®
Executive Director of Financial Aid and Scholarships
Ina Sotomayor
Director of Financial Aid and Scholarships
Morgan Quijano
Director of Data and Systems
Carla Rutledge
Senior Assistant Director of Processing and Special Programs
Nancy Garcia, MBA, FAAC®
Senior Assistant Director of Compliance & Training
Jennifer Fernandez
Senior Assistant Director of Customer Service and Communications
Brianne Compton
Senior Assistant Director, State & Federal Programs and System Support
Aviral Sah
Assistant Director of Data and Systems
Theda Gill
Office Manager
Diane Vu
Business Office Assistant